healthcare · small · US West
Dental group cuts no-shows from 18% to 6%
No-shows cost roughly $9k a month in idle chair time.
Implementation cost
$7,200
Annual savings
$104,000
ROI
1344% first year
Payback
0.8 months
Hours saved / yr
1,040
Timeline
2 weeks
Success rating
5/5
Forecast accuracy
+18%
Verified result
Predicted $88,000 a year. Actual $104,000 measured over 12 months. No-show reduction beat the benchmark.
Lessons learned
- • Two reminders beat five
- • Let patients reschedule in one tap
Solution deployed
VoxDesk AI Front Desk — Answers calls and messages around the clock, books appointments and escalates anything it should not handle.
Vendor: VoxDesk · 4.7/5 from 182 reviews · Same business day · success rate 91%
Known limitations: Struggles with heavy background noise; Needs a maintained knowledge base
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