construction · small · US Midwest
Regional HVAC firm stops missing after-hours calls
32% of inbound calls went unanswered outside business hours.
Implementation cost
$9,500
Annual savings
$86,000
ROI
805% first year
Payback
1.3 months
Hours saved / yr
2,080
Timeline
3 weeks
Success rating
5/5
Forecast accuracy
+19%
Verified result
Predicted $72,000 a year. Actual $86,000 measured over 12 months. Outperformed: recovered booked jobs exceeded the labour model.
Lessons learned
- • Script the top 8 call types before launch
- • Keep a human escalation path for angry callers
Solution deployed
VoxDesk AI Front Desk — Answers calls and messages around the clock, books appointments and escalates anything it should not handle.
Vendor: VoxDesk · 4.7/5 from 182 reviews · Same business day · success rate 91%
Known limitations: Struggles with heavy background noise; Needs a maintained knowledge base
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